This principle emphasizes understanding and meeting the needs and expectations of customers, ensuring their satisfaction is at the heart of business decisions and processes.
Continual Improvement:
A commitment to regularly enhancing processes, products, and services through incremental changes and innovations. Fostering a culture that embraces ongoing refinement.
Training and Development:
Providing employees with the necessary skills and knowledge, through ongoing education and training programs, to enhance their capabilities and performance.
Compliance & Standards:
Adhering to relevant regulations, industry standards, and best practices to ensure quality and ethical operations throughout the organization.
Risk Management:
Identifying, assessing and mitigating potential risks to quality and operational integrity. Ensuring proactive measures are in place to address challenges.
Communication:
Ensuring clear and transparent exchange of information related to quality initiatives and performance, fostering an environment of trust and collaboration.
Staff Engagement:
Actively involving employees in decision-making and improvement processes, fostering a sense of ownership and commitment to quality outcomes.
Leadership:
Demonstrating commitment to quality at all levels of management. Inspiring and guiding teams to prioritize and achieve quality objectives.
Partnerships & Relationship Management:
Building and maintaining strong relationships with suppliers, partners, and stakeholders to enhance collaboration and achieve mutual quality goals.
Process Approach & Evidence-Based Decision Making:
Managing activities and resources as interconnected processes to enhance efficiency and effectiveness, to provide consistent quality outcomes. Utilizing data and factual information to inform decisions and drive improvements, validating that actions are grounded in reliable evidence.
